If you’re searching for some quick answers, you’re in the right place! For further questions or concerns, don’t hesitate to contact us here!
How do I search for products?
To search for products, you can enter the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. By using more keywords, fewer results will show up. Once you’ve found a product that interests you, simply click the product name or the product image for more details.
How am I protected?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence at XONOT.
You are protected when:
The item you ordered did not arrive within our guaranteed delivery period.
The item you received was not as described.
The item you received that was assured to be genuine was fake.
What about customs?
You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.
The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required.
XONOT has no control over customs and import tax. Customs and import tax varies widely depending on the country you are situated in.
What payment methods do you accept?
Buying on XONOT is 100% safe and secure, guaranteed. You will pay nothing if unauthorized charges are made to your credit card as a result of shopping at XONOT.com.
Payments methods we offer include PayPal and credit card payments. PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. Credit card payments are also secured by our SSL encryption technology.